Head of Customer Service Operations & Transformati

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  • £312 - £416 per day
  • Wells Tobias Recruitment
  • Birmingham
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Wells Tobias Projects is looking to hire an Insurance experienced (or FCA Regulated) Customer Service Operations (Contact centre) Head with a strong Transformation / Change skillset or experience.
This is a senior fixed term contract role (salaried) for the next 12 months. The preferred candidates will have experience of large insurance or FCA Regulated customer services contact centre operations and associated change / transformation from a leadership perspective. The role will be responsible for circa 300 FTE's and so will bridge both the Operational Process improvement/efficiency as well as the day to day Operations Management.
This role will be integral to the future development, engagement, strategy, organisational structure and 'new ways of working' across this well known business. This role will be working with executive stakeholders and teams that need an inspirational leader that can help help to transition the existing workforce into an improved business structure where they will need to adopt new skills and ways of working.
SUMMARY OF SKILLS NEEDED:
  • Insurance Industry or FCA regulated business experience
  • Business Transformation/Change experience
  • Large Customer Service Operations (Contact centre/Support) experience

It is Wells Tobias Recruitment Solutions' policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

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