Business Support Manager

Business Support Manager

  • Location

    Leeds, West Yorkshire

  • Sector:

    Office Support

  • Job type:


  • Salary:

    £32000 - £34000 per annum

  • Contact:

    Sally-Anne Cole

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


A large Professional Services firm are seeking a Business Support Performance Manager to join their team on a permanent basis and will be managing capability / coverage aligned support staff, across multiple locations.

The role requires exceptional stakeholder relationship management and therefore highly confident communication and influencing skills are vital.


  • Fully manage an allocation of 40 capability / coverage aligned support staff, focusing on service delivery and operational excellence
  • Engage with stakeholders on a consistent, regular basis
  • Conduct and follow the full performance management process for all appraisees
  • Manage performance gaps through Reaching Performance Plans
  • Identify training and development requirements
  • Implement and deliver annual salary review to timetable and budget
  • Identify and manage issues as they arise, namely conflict, conduct, attendance, health or other HR issues
  • Maintain accurate records, taking detailed notes and recording actions
  • Contribute to initiatives and/or projects as determined by the Leadership team
  • Effectively manage resources, monitoring coverage, holidays, allocations and sickness
  • Attend capability / coverage team meetings, providing overview and update
  • Recruitment and induction of new staff, including reviewing CV's, conducting assessments and interviews
  • Engage team in Corporate Responsibility activity, instil team work and raise funds for Charity
  • Organise and manage student work placement activity
  • Manage IT Requests

Skills and experience:

  • Previous people management experience
  • Relationship building skills at all levels/ working with senior stakeholders, ideally within a corporate environment
  • Project planning
  • Engagement management
  • Role model coaching and/or mentoring
  • Resource management
  • Change management
  • Good knowledge of internal technology and tools
  • Understanding of management and financial information
  • Flexibility to travel across UK offices

It is Wells Tobias Recruitment Solutions' policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.