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Contact Centre Voice Technology Manager (UCCE)

Contact Centre Voice Technology Manager (UCCE)

  • Location

    England

  • Sector:

    Projects & Change

  • Job type:

    Permanent

  • Salary:

    £70000.00 - £80000.00 per annum

  • Contact:

    Paul Baker

  • Contact email:

    Paul.baker@wellstobias.com

  • Job ref:

    BBBH9292_1595610125

  • Published:

    20 days ago

  • Expiry date:

    2020-08-23

  • Startdate:

    ASAP

  • Consultant:

    Paul Baker

UCCE / Contact Centre Technology / Cloud / Hosted / Cisco / Acqueon / Teleopti / Semafone / Manager / Leader / Technical Lead / Stakeholder engagement /

Wells Tobias Projects are currently working with a major UK business to find a key permanent hire to manage and lead their Voice technology function/team.

This role can be based in the midlands/north west or central/south and requires a Voice technology specialist who has hands on Cisco Enterprise Contact Centre (UCCE) experience and knows what 'good' looks like from a large enterprise CC perspective.

The role will own a complete suite of voice technologies (Cisco-hosted telephony, Acqueon automated outbound dialler, Teleopti workforce management, zoom call recording and quality monitoring, Semafone PCI telephony payments and RMG display systems) and will join this company as they continue to rip out Avaya and implement a state of the art hosted cisco enterprise CC solution.

The role will lead/manage 5/6 direct reports and has plenty of opportunity for career progression. It requires someone with the gravitas and confidence to drive through decisions and engage/influence the team and the technology leadership.

It is Wells Tobias Recruitment Solutions' policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.